Which tab shows the agents who have recently accepted cases?

The Agents Tab is specifically designed to display information related to the agents currently engaged in handling cases, including those who have recently accepted cases. This tab typically provides insights into agent performance and availability, allowing supervisors and team leads to monitor the workload of each agent effectively.

In a Service Cloud context, being able to see which agents have recently taken on cases is crucial for case management and workload distribution, ensuring that no single agent is overwhelmed while others may be underutilized. This data can also assist in identifying agents who may need additional support or training based on their new case assignments.

The other tabs serve different purposes: the Active Cases Tab focuses on the cases that are currently being worked on; the Case History Tab provides a record of past case activities; and the Metrics Tab offers statistical information and performance indicators regarding service operations. While all these elements are important for overall case management and monitoring, they do not specifically highlight which agents have recently accepted cases like the Agents Tab does.