Which strategy can help in reducing agent burnout in a call center?

The strategy that can effectively help in reducing agent burnout in a call center is flexible scheduling. This approach allows agents to have greater control over their work hours, accommodating personal commitments and preferences. By providing agents the opportunity to choose shifts that align better with their lifestyle and work-life balance, they are likely to feel more satisfied and less overwhelmed.

Flexibility in scheduling can lead to improved morale, reduced stress, and increased job satisfaction among agents. When employees are able to manage their time efficiently and avoid being overburdened with back-to-back shifts without breaks, they can maintain higher energy levels and remain more engaged during their working hours.

Additionally, flexible scheduling can help mitigate the effects of variability in call volumes that agents may experience, ultimately leading to a more sustainable work environment. This proactive measure recognizes the importance of worker well-being, which is essential in retaining talent and ensuring consistent service quality in a call center setting.