Which of the following tabs can managers use to view cases assigned to queues?

Managers can use the Assigned Work tab to view cases assigned to queues because this tab is specifically designed to provide a real-time overview of work that is allocated but not yet picked up by individual agents. Within the Assigned Work tab, cases are organized based on their queue assignments, allowing managers to easily monitor workloads and ensure that cases are being addressed in a timely manner.

This functionality is crucial for effective case management and resource allocation, enabling managers to assess pending cases within the organization and streamline the process of resolving them. By focusing on the Assigned Work tab, managers can take proactive measures to manage cases that may need immediate attention or redistribution among agents, thereby improving overall service delivery.

In contrast, other options such as Skills Backlog, All Open Cases, or Service History do not specifically provide insights into cases assigned to queues. The Skills Backlog is primarily focused on skill-based assignments of cases rather than queue assignments. All Open Cases encompasses all cases, regardless of how they are organized, and may not provide the targeted view of cases in queues. Service History pertains to past interactions and resolutions rather than current case assignments.