Which of the following is a benefit of Open CTI?

Open CTI (Computer Telephony Integration) enhances the capabilities of Salesforce by allowing agents to manage calls and view customer information simultaneously within the Salesforce platform. This integration provides a seamless experience by enabling agents to access relevant customer data without needing to switch between different applications or interfaces. This leads to improved efficiency, as agents can respond more effectively to customer inquiries while having all necessary information at their fingertips.

The benefits of Open CTI are particularly valuable in customer service environments where quick access to customer history, case details, and other pertinent information can significantly influence the quality of service provided. This integration not only streamlines the workflow for agents but also enhances the overall customer experience by reducing wait times and improving the accuracy of information shared during calls.

In contrast, the incorrect options reflect limitations or restrictions that do not apply to the benefits of Open CTI, such as operational constraints on call handling, browser compatibility, or hardware requirements. These aspects emphasize why the correct choice highlights the enabling functionality of Open CTI in enhancing customer interactions through improved access to customer information.