Which of the following is a use of data categories?

Data categories play a crucial role in organizing and managing knowledge articles within a service cloud environment. Their primary use is to classify information systematically, making it easier to search for and retrieve specific articles based on the defined categories. By categorizing articles, users can quickly locate relevant documentation, improving efficiency in knowledge management and customer support processes.

This classification also aids in better content organization, allowing teams to maintain a structured repository of articles. This organization is vital for service agents who rely on swift access to accurate information to address customer inquiries effectively. The ability to find articles based on their categories enhances the usability of the knowledge base, ultimately supporting higher customer satisfaction and more efficient service operations.