Which of the following describes a way that chat can integrate with case management?

Chat transcript records can indeed be associated with a case, which is essential for effective case management in service environments. When a customer interacts through chat, the conversation is documented—this includes inquiries, issues raised, and any resolutions provided during the chat session. By linking these transcripts to specific cases, service agents can have a comprehensive view of customer interactions and histories. This not only enhances understanding and context regarding the customer's issues but also provides valuable insights for future interactions and case handling. Associating chat transcripts with cases helps ensure continuity in service and improves the overall customer experience by allowing agents to reference prior communications efficiently.