Which of the following can help filter out invalid cases in a web to case implementation?

In a web-to-case implementation, using the right techniques to filter out invalid cases plays a crucial role in maintaining data quality and ensuring efficient case management. Each of the options contributes to this goal in specific ways.

Auto-response rules can send immediate responses to users when they submit a case. While primarily used for communication, they can also enforce conditions on case submissions, allowing users to receive feedback if their cases don’t meet defined criteria, which helps in managing the inflow of valid requests effectively.

Validation rules provide a direct method to enforce data integrity for every case submitted. By setting specific criteria that must be met before a case can be created, they ensure that only valid cases—those that meet certain requirements—are submitted. This prevents incomplete or erroneous data from entering the system and reduces the need for manual cleanup later.

Custom workflows can automate processes based on specific criteria, which can include filtering out invalid cases by triggering alerts or modifying case data when certain conditions aren't met. This proactive management can improve overall case quality by ensuring that invalid cases are handled appropriately.

Collectively, these methods create a robust framework for filtering and managing case submissions effectively, ensuring that invalid cases are minimized right from the point of entry. Hence, utilizing all three options together maximizes their