Which method can enhance visibility of case updates for agents within the case feed?

Configuring feed filters correctly is an effective method to enhance the visibility of case updates for agents within the case feed. This approach allows agents to customize what types of updates and information are displayed, making it easier for them to focus on the most relevant and timely updates concerning cases they are handling. By adjusting these filters, agents can streamline their view to ensure they don’t miss critical information, contributing to improved response times and overall case management.

In contrast, merely implementing new software may not directly address the issue of visibility within the existing case feed, as it relies on proper configuration and usability. Increasing the number of agents does not necessarily improve visibility; it could lead to more information being shared, potentially diluting focus further rather than enhancing it. Providing additional training for agents might increase their ability to navigate the system, but without the right feed configuration, they may still struggle with visibility. Therefore, configuring feed filters correctly is the most targeted method to directly improve the visibility of essential case updates.