Which feature is available in the Field Service Lightning mobile app that aids technicians in completing tasks?

Guided instructions based on job types is a key feature in the Field Service Lightning mobile app that significantly aids technicians in completing their tasks. This functionality allows technicians to receive step-by-step instructions tailored to the specific job they are handling. When assigned to a particular type of service task, technicians can benefit from predefined workflows that guide them through the necessary steps. This includes troubleshooting techniques, installation processes, or maintenance procedures, ensuring that they have the right information at their fingertips to complete their work efficiently and accurately.

Providing such guidance is crucial in field service operations as it minimizes errors, reduces training time, and enhances the overall quality of service delivered. Technicians can refer to these instructions in real-time, which can help them resolve issues more effectively and improve customer satisfaction.

In contrast, while creating their own schedules, in-app purchases for materials, and technical training modules may seem beneficial, these features do not directly address the immediate needs of technicians in the field as they perform their duties on-site. Guided instructions are specifically designed to improve task performance and decision-making in real-time, making it an indispensable feature for field technicians.