Which feature can be added to the utility bar for accessing recently visited tabs in the service console?

The feature that can be added to the utility bar for accessing recently visited tabs in the service console is History. This function is designed to enhance user experience by allowing agents to quickly reference their navigation history within the console. When agents need to switch back to previously accessed tabs without having to search for them manually, the History feature offers a convenient method to do so. This can streamline workflows, particularly in high-paced environments where efficiency is crucial.

In the context of the utility bar, History provides a direct link to the client's previous interactions and the tabs they have recently opened, thereby allowing for better service continuity. This fosters more effective customer support, as agents can swiftly return to relevant information rather than starting from scratch each time they need to reference past records or conversations.

This focus on navigation efficiency is essential for service environments where professionals handle multiple cases or clients simultaneously. When agents can quickly retrace their steps, it not only enhances their productivity but also contributes to overall customer satisfaction by reducing wait times and improving response accuracy.