Which feature allows agents to communicate effectively about a case in the Case Feed?

The feature that enables agents to communicate effectively about a case in the Case Feed is Knowledge Article Attachments. This functionality allows agents to attach relevant knowledge articles directly to a case, facilitating easy access to useful information while discussing and resolving the case. By providing context and guidance within the Case Feed, agents can collaborate more intelligently and ensure they are referencing accurate information during their interactions.

Knowledge Article Attachments enhance communication by streamlining the way agents share important insights and documentation related to the case, ultimately improving case resolution times and the quality of support provided to customers. This feature not only aids in communication but also empowers agents with the necessary resources to make informed decisions based on the information contained in the articles.