Which community template should be utilized for customers to post questions that agents can convert into cases?

Choosing the Customer Service community template is ideal for enabling customers to post questions that agents can transform into cases. This template is specifically designed to foster interactions between customers and service agents. It includes functionalities that facilitate case management, allowing customers to seek assistance and support directly.

The features of the Customer Service template promote a self-service experience, where customers can post inquiries, share their issues, and find relevant answers, while also giving agents the capability to monitor these posts and convert them into formal cases if necessary. The design is user-friendly for customers, providing a space for collaboration and support, which is essential in a service cloud environment.

In contrast, the other templates serve different purposes. The Partner Community is tailored for collaboration with business partners and managing sales processes. The Employee Community focuses on internal communication and collaboration among employees. Salesforce Tabs, while versatile, does not offer the targeted support functions that the Customer Service template provides for customer inquiries and case management. Therefore, the Customer Service community template is distinctly the most suitable option for your requirement.