Which aspect can be customized for inbound social posts using Social Business Rules?

The ability to customize the Case Subject for inbound social posts using Social Business Rules is significant because it allows organizations to tailor how they categorize and respond to various social media inquiries. By adjusting the Case Subject, businesses can ensure that incoming posts are automatically classified in a way that aligns with their workflow and reporting requirements. This customization is critical for effective case management, enabling better tracking, prioritization, and analysis of customer interactions on social media platforms.

The other aspects, such as visibility, assignment to an agent, and case priority, do play important roles in managing incoming social posts but are not directly customizable via Social Business Rules in the same manner as the Case Subject. Hence, focusing on the Case Subject gives an organization the capability to streamline their process and improve how they handle specific types of inquiries from social channels.