When performing a search for articles, how can users of different departments get different results related to their own department?

Granting access to a single data category group for each department enables tailored search results based on user roles. In this approach, articles can be categorized by department, and users will only see content that is relevant to their specific role or department. This segmentation ensures that users are presented with the most pertinent information, enhancing their ability to find resources that are directly applicable to their work and responsibilities.

Using roles to manage access is a strategic approach that leverages Salesforce's data categorization features. It provides a structured way to control which users can access which knowledge articles based on their organizational role, thereby improving the efficiency of knowledge retrieval within large or complex organizations.

The other strategies described may enhance searchability but do not achieve the same level of specificity and structural organization. Personalizing search results can provide individual user preferences, creating a more personalized experience but might not directly cater to department-specific needs. Creating separate knowledge bases for each department could lead to fragmentation and increased administrative overhead, making it more challenging to manage cross-department knowledge sharing. Utilizing department-specific keywords could be useful, but this approach relies heavily on users actively using those keywords, which may not guarantee effective search results compared to the structured access provided by using roles.