What tool can be enabled for agents to manage Knowledge articles within the service console?

The Knowledge One Widget is designed specifically for agents to effectively manage Knowledge articles within the service console. This tool consolidates relevant articles in a simplified manner, enhancing the user experience by providing a streamlined interface for agents to access, search, and utilize Knowledge articles while they assist customers.

The widget allows for real-time updates and interactions with the Knowledge articles, making it accessible within the context of case management and customer support tasks. Its design focuses on aiding agents in finding the right information quickly and efficiently, which is essential in delivering timely and accurate service.

Other available options may not offer the same level of integration or user-focused functionality within the service console as the Knowledge One Widget does. Since this tool enhances the agent's ability to use Knowledge articles dynamically during service interactions, it is the best choice for managing Knowledge effectively.