What should be done to help agents find articles related to a product more easily?

Creating a lookup relationship field on a custom object is an effective way to assist agents in finding articles related to a product more easily. This approach allows the relationship between the product and relevant articles to be clearly defined and organized within the system. By establishing this connection, agents can quickly navigate to the articles associated with a specific product, enhancing their efficiency in finding pertinent information when addressing customer inquiries or providing support.

In this setup, when articles are tagged or associated with a product through the lookup field, agents can utilize the relationship to filter and access the resources they need without sifting through unrelated content. This structured method improves the overall user experience for agents, as it streamlines the process of locating relevant knowledge articles.

Utilizing manual search methods or removing categories would not provide a structured or efficient means of accessing articles. Custom objects, while beneficial in certain contexts, do not inherently facilitate the same level of direct relationship communication as a lookup relationship does when it comes to connecting products with their corresponding articles.