What permissions must a user have to make items from their case feed visible to customers?

For a user to make items from their case feed visible to customers, they need to have permissions that enable them to manage their posts effectively. Specifically, the ability to edit their own posts as well as edit posts on records they own allows them to control the visibility and content of the information shared in the case feed.

When a user can edit their own posts, they can ensure that the information presented in the case feed is appropriate and correctly communicates the necessary details to the customer. Additionally, being able to edit posts on records they own means they also have the authority to update or modify information relevant to those specific records, further enhancing the customer's experience and understanding of the case.

This set of permissions directly relates to the user's role in managing their contributions to the case feed and the visibility of that information to customers. Without these rights, the user would not be able to ensure that the content is suitable or comprehensive for customer access.