What mobile capabilities can agents utilize to manage customer cases while on the go?

Agents can utilize mobile capabilities to manage customer cases effectively while on the go, and one significant feature of the Salesforce mobile app is the ability to accept new cases. This functionality allows agents to stay connected with their work and maintain productivity, even when they are not at their desks. By receiving new cases in real time, agents can quickly respond to customer needs, prioritize tasks, and ensure continuous service delivery.

Mobile case management enhances flexibility for agents, enabling them to manage their workloads efficiently and remain responsive to customers anytime, anywhere. This capability directly integrates into the workflow and customer service process, making it a crucial aspect of the overall service cloud strategy.

Other options, while they may offer valuable functions, do not directly relate to the specific management of customer cases in the same immediate way that accepting new cases does.