What is the best implementation strategy for multiple business units in different geographical locations over time?

The phased approach is an effective implementation strategy for multiple business units operating in different geographical locations. This method allows for gradual deployment of services or systems, which is particularly beneficial in complex environments with diverse needs and varying levels of readiness.

By adopting a phased approach, organizations can implement the service infrastructure in manageable increments, beginning with one business unit or region before progressively rolling it out to others. This allows teams to learn and adapt during each phase, addressing unique challenges that may arise in various geographical contexts. In turn, feedback from each unit can inform subsequent phases, leading to refined processes and better alignment with the specific requirements of each location.

Additionally, the phased approach reduces risks associated with extensive implementation. It helps to ensure that any unforeseen issues can be dealt with in a controlled manner, minimizing disruption across the organization. By focusing on one area at a time, the business is not overwhelmed, and the change management process is more manageable.

This method also facilitates change adoption and employee training as users can gradually acclimatize to new processes and systems. The gradual rollout can also provide opportunities for continuous improvement based on testing and user feedback, which is crucial when addressing the varying needs of different business units in distinct locations.