What is a benefit associated with using email as an interaction channel?

Using email as an interaction channel has the significant benefit of not relying on the continuous availability of support representatives. This means that customers can send their inquiries at their convenience without needing to wait for an agent to be available in real-time. This asynchronous nature of email allows for a more flexible interaction, where customers can receive a well-thought-out response at a later time that fits both their schedule and that of the support team.

Furthermore, the use of email can help support teams manage workloads better, as they can prioritize and respond to messages based on urgency and complexity, rather than being pressured to respond instantaneously as in a live chat or phone call scenario. This makes email a more practical channel for handling customer inquiries when immediate interaction isn't feasible.