What file formats need to be prepared before importing articles into Salesforce?

When preparing to import articles into Salesforce, it's essential to consider various file formats that can be utilized for different types of content. The correct answer indicates that all the specified formats are necessary.

CSV files are crucial because they allow for the importation of structured data, such as article metadata, in a tabular format. This is particularly important for bulk uploading articles where key information like titles, summaries, and publication dates can be entered easily and efficiently.

ZIP files can be used to compress multiple files together, which can be helpful when dealing with multiple articles or associated images. By packaging these files, it ensures that they retain their organization and can be uploaded together without complications.

HTML and image files are necessary for the actual content of the articles. HTML files typically contain the formatted text and layout, while image files provide the necessary visual elements that enhance the articles' presentation and user engagement.

Thus, understanding that various file formats serve different purposes in the article import process is essential for effectively managing and presenting knowledge articles in Salesforce. This comprehensive approach ensures that all aspects of the articles, including metadata, content, and visuals, are accounted for and imported correctly.