What does the Knowledge One Widget allow agents to do?

The Knowledge One Widget is designed to enhance the efficiency of service agents by allowing them to seamlessly search for information, send relevant articles to customers, and create new articles directly within the service console. This functionality is essential in a customer service environment, where agents need immediate access to knowledge bases to respond to customer inquiries effectively and provide accurate information without switching between different applications or screens. By simplifying access to knowledge articles, the widget helps streamline workflows, improve response times, and ultimately enhance the overall customer experience.