What does the Community 360 Component provide to agents?

The Community 360 Component provides agents with valuable insights into the interactions between community users and the organization's resources. Specifically, it offers data on Knowledge articles that customers have viewed and the cases they have created. This information helps agents understand the context surrounding customer inquiries and issues, allowing for more personalized and efficient service. By knowing which articles customers engaged with, agents can address their concerns more effectively and anticipate further questions or assistance needs.

This integration of knowledge and case data ensures that agents have a well-rounded view of customer behavior and preferences within the community, ultimately improving the overall support experience. These insights facilitate quicker resolution times and enhance the quality of customer service, as agents are equipped with relevant information right at their fingertips.

Other choices, while potentially useful, do not provide the same level of direct insight into customer interactions with knowledge resources and case management as the correct answer does.