What does interactive voice response allow incoming callers to do?

Interactive Voice Response (IVR) systems are designed to interact with callers through a combination of pre-recorded voice prompts and touch-tone keypad selections. The primary function of IVR is to enable incoming callers to provide their information or make selections based on the options presented.

Selecting the option that indicates callers can provide information for tracking details accurately reflects the purpose of IVR systems. For instance, when a caller is trying to track a shipment or request specific service details, they can follow voice prompts and input necessary information, such as tracking numbers or account details. The IVR system can then retrieve that information from the database and provide relevant updates to the caller.

This dynamic interaction enhances the caller's experience and allows for efficient call handling without necessitating a direct conversation with a live agent. Such systems streamline the process, reduce wait times, and manage larger volumes of calls effectively.