What does demand-driven knowledge mean?

Demand-driven knowledge refers to the concept that knowledge is developed and tailored based on real-time demand and customer interactions. This approach focuses on understanding the specific needs of customers as they engage with a service or product, ensuring that the knowledge created is relevant and useful to them. It emphasizes the necessity for organizations to remain responsive to their customers, allowing them to gather insights and information that reflect actual usage patterns, inquiries, and challenges faced by customers.

By creating knowledge that stems directly from customer interactions, businesses can enhance their service effectiveness and ensure that the resources provided align well with customer expectations and experiences. This knowledge not only improves customer support but can also drive improvements in product development, marketing strategies, and overall customer satisfaction.