What component can be enabled to launch flows based on the acceptance or rejection of recommendations?

The Next Best Action component is designed to enhance customer interactions by presenting tailored recommendations. This component can be configured to trigger flows based on whether a recommendation is accepted or rejected by the user. By integrating decision logic into the Next Best Action framework, businesses can streamline workflows, allowing for immediate follow-up actions based on the customer's choice.

This capability is essential for managing customer engagement effectively, as it ensures that the system can respond dynamically to the user's decisions, leading to improved customer satisfaction and operational efficiency. The Next Best Action component plays a crucial role in automating this process, allowing businesses to leverage insights and drive action without manual intervention.

In contrast, the other options either do not exist as standardized features or do not directly facilitate the launch of flows based on recommendation outcomes, making them less relevant in this context.