What capability enhances agents' work performance by allowing them to accept new cases from mobile?

The capability that enhances agents' work performance by allowing them to accept new cases from mobile is the Salesforce mobile app functionality. This feature ensures that agents have access to critical tools and resources straight from their mobile devices, enabling them to respond to new cases regardless of their location.

The Salesforce mobile app is designed to help streamline case management on the go, thereby increasing agents' efficiency and responsiveness. Agents can quickly accept and act on new cases, view case details, interact with customers, and collaborate with team members seamlessly, all from their smartphones or tablets.

Having robust mobile capabilities is essential in today's fast-paced work environment, as it allows for greater flexibility, quicker response times, and improved overall customer service. This is particularly important for support teams that need to remain agile and responsive to client needs in real-time.