What are features that Interactive Voice Response can provide?

Interactive Voice Response (IVR) systems are designed to interact with callers through voice and keypad inputs. One of the core functionalities of IVR is to collect information from callers. This involves prompting them for specific data, such as account numbers, service requests, or other pieces of information necessary for processing their inquiry or routing their call to the appropriate department.

By gathering this information efficiently, IVR enhances customer experience by minimizing wait times and ensuring that callers are directed to the right resources, ultimately leading to quicker resolutions. While other features like data analysis are relevant in a call center environment, they are not directly provided by the IVR system itself; instead, they might be part of an overall call center analytics system that utilizes data collected from the IVR. The ability to create ads or schedule meetings falls outside the typical scope of IVR functionality.