In which channels can agents share articles and knowledge URLs?

Agents can share articles and knowledge URLs through multiple channels to enhance customer support and provide quick access to information. The correct answer indicates that sharing can occur via Email, Chat, and Social media platforms.

Using Email allows agents to send articles as direct resources to customers, ensuring they have the information they need readily accessible in their inbox. Chat provides real-time assistance, where agents can quickly share articles and URLs during conversations with customers, facilitating immediate help and context to ongoing discussions. Moreover, Social media channels enable agents to reach out to customers on various platforms, allowing them to disseminate knowledge articles widely and engage with a broader audience.

This multi-channel approach supports effective communication, improves customer satisfaction, and demonstrates the versatility of the Service Cloud in leveraging different platforms for enhanced service delivery.