In LEX knowledge, which actions can a user perform?

Prepare for the Service Cloud Consultant Exam with interactive quizzes and detailed explanations. Boost your confidence with flashcards and practice questions to ensure success!

A user in LEX Knowledge can perform a variety of actions related to managing knowledge articles, and the ability to restore archived articles is a critical function within knowledge management. When an article is archived, it is not deleted; rather, it is stored in a way that makes it possible to retrieve or reintegrate the content when necessary. This helps maintain a historical record of knowledge and allows users to reactivate useful content that may have been temporarily set aside.

Restoring archived articles facilitates better knowledge management within an organization, enabling users to ensure that information remains up-to-date and relevant to their audience. This functionality is essential for maintaining a robust knowledge base where previous articles can continue to serve as resources or be re-evaluated for current relevance.

In contrast, other options might refer to actions that either limit the flexibility of managing knowledge articles or are not standard functions within the LEX Knowledge framework.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy