How can you prevent cases from being created from every social post after enabling Social Customer Service?

Preventing cases from being created from every social post after enabling Social Customer Service is effectively achieved by disabling case creation from the social accounts. When this option is chosen, it directly addresses the mechanism through which cases are generated, ensuring that only relevant posts lead to case creation, thereby reducing noise and focusing on meaningful interactions.

In scenarios where social media posts may not warrant formal cases—for instance, general inquiries, comments, or irrelevant content—disabling automatic case creation allows organizations to manage their case queue more effectively. This strategy ensures that only significant social interactions that require follow-up or resolution are converted into cases.

The other options center around managing the wider social media environment rather than directly controlling the creation of cases. Disabling social media posts entirely would eliminate the potential for engagement altogether, and limiting user access or changing case creation permissions may not effectively resolve the issue of unwanted cases from every single post. Consequently, disabling case creation specifically targets the problem at hand, streamlining the service process.