How can changes in a case's status, priority, and owner fields be tracked?

To effectively track changes in a case's status, priority, and owner fields, enabling feed tracking on the Case object is the most direct and integrated approach. Feed tracking allows the system to automatically log any updates made to these fields, providing a comprehensive history of changes that can be viewed within the case's feed. This visibility is crucial for ensuring that all stakeholders are kept informed about the case’s progress and any alterations in its management status.

By enabling feed tracking, you can achieve a clear audit trail and promote accountability, as all modifications are timestamped and attributed to the respective users who made them. This feature utilizes Salesforce's built-in capabilities, ensuring that updates are captured in real-time and accessible to users without needing additional tools or manual follow-ups.

In contrast, monitoring changes using third-party software could lead to potential integration challenges and may not align seamlessly with the native functionalities of Salesforce. Contacting support for manual updates is inefficient and would not provide the proactive tracking that feed tracking aims to facilitate. Relying solely on case comments to track changes is inadequate, as comments may not capture all relevant information about the case status, priority, and ownership movements, leading to incomplete records.