How can case feed updates be more manageable for agents?

Configuring feed filters to display specific types of updates is an effective way to make case feed updates more manageable for agents. Feed filters allow agents to customize the information they see in their case feed, enabling them to focus on the most relevant updates based on their needs or preferences. This targeted approach helps reduce information overload and ensures that agents can quickly identify and respond to critical issues, enhancing their efficiency and productivity.

By filtering out unnecessary information, agents can prioritize their workload and concentrate on the cases that require immediate attention. This capability improves case handling and fosters a clearer view of ongoing discussions or actions related to specific cases, ultimately leading to faster resolutions and improved customer satisfaction.