How can case feed activity be filtered to show only phone and email interactions?

Creating a custom filter for customer interactions is the correct approach for filtering case feed activity to show only phone and email interactions. This option allows the user to tailor the feed based on specific criteria that reveal only the relevant communication types, such as phone calls and emails. By defining this filter, case managers and service agents can focus on the interactions that matter most to their analysis or response strategies, enhancing efficiency and effectiveness in handling cases.

The other options do not directly address the requirement of filtering activities in the case feed. Limiting user permissions may restrict access to certain data but does not help in filtering the displayed activities. Adjusting general settings for the case feed could change overall behavior but is unlikely to specifically filter phone and email activities. Utilizing predefined presets might provide some level of filtering, but they may not be customizable enough to focus solely on phone and email interactions without including other activity types.