How can an agent check a caller's eligibility for support?

An agent can check a caller's eligibility for support by examining the entitlements related list on the Contact layout. This functionality is integral to the Service Cloud as it allows agents to understand what support services or levels the customer is entitled to, based on their purchase agreements or subscription types. The entitlement management system provides clear associations between customers and the services they are eligible for.

This ensures that agents can provide accurate and efficient assistance, making it easy to verify if a caller has the necessary entitlements for support. By accessing this information directly within the contact's profile, agents can avoid delays in service and enhance the overall customer experience, as they do not need to rely on third-party verification or additional resources to ascertain eligibility.

The other options, while potentially useful in different contexts, do not directly provide the eligibility information as specifically and efficiently as checking the entitlements related list does.