How can agents receive product recommendations for customers while handling cases?

Configuring recommendations to utilize the Product object is vital for agents to receive product recommendations while handling customer cases. The Product object holds essential details about the various products offered, allowing for tailored recommendations based on the customer's current needs, preferences, and case context. By leveraging this functionality, the system can analyze customer data and recommend products that are relevant to the specific case being handled.

Using the Recommendations object alone would not suffice because it typically requires integration with product data to provide meaningful suggestions. Relying solely on consulting the customer's history might not take into consideration the context of the current case or the latest products available, limiting the effectiveness of recommendations. Additionally, finalizing the case before recommending products may hinder the opportunity for agents to provide immediate assistance and solutions, which are essential in customer service scenarios. By integrating product data into the recommendation process, agents can better serve their customers with timely and relevant suggestions.