How can a relationship be established between two cases?

Establishing a relationship between two cases can be effectively done by using the Parent Case field to designate one case as the parent of another. This functionality is particularly useful in scenarios where you want to manage related cases in a hierarchical manner. By assigning a parent-child relationship, the support team can easily track and manage cases that are connected to larger issues or topics.

This approach allows for better case organization, as the child case inherits key attributes from the parent case. Additionally, all communications and updates related to the parent case can help provide context for the child case, enabling support representatives to address customer inquiries more effectively.

Other methods, such as merging cases or having a shared case number, might not provide the same level of relational clarity or management as the parent-child relationship established through the Parent Case field. Contacting an administrator would typically not be necessary for linking cases in this manner, as the feature is designed to be user-accessible within the system.